Today I had an appointment in Exhibition House to apply for visa for my son. He is going to Lille with his school in a language trip for three days. Unfortunately he is the only one that needs a visa in their group, so the school was unable to apply on his behalf. The appointment time was at 12. I reached there half an hour early and an officer told me to stand in a long queue.
I had asked the school to provide me a letter stating that my son was in the trip, and their travel plan and all documents about their trip. They wrote a letter explaining the trip and the hotel reservation and the times of their travel with Eurostar train. The letter also stated that my son was chosen for the trip with some other children and that we had paid for the trip, and they have insured the students in the trip. Your officer treated the letter as missing document. I can ask the school to explain more, but I am not sure they can provide as much as your officer wanted. For example I recon they have booked the train and the hotel for a group not for each student by their names. Etc.
The main issue, I am writing this letter to you is about the waste of my son's and my time for this visa. It took a whole four hours being there. I am a scholar and a publisher here in Britain. When I left the Exhibition House it was after 3:30. Why should I spend my son's and myself's entire day just for a visa? I think the process was too slow and it needs a real improvement.
The other point is about some of staff's behaviour. I am sorry to say that I found some unfriendly and a bit harsh manner from the staff.
All in all, my son is going to a three day language trip. His school took all the responsibility and gave me this letter which I provided to you, along with all other documents needed from our part. Why should the process be that much tough? How could it treat this as a big deal? And more importantly why some of your staff should behave not very appropriately? And why does the process of taking the documents take so long? Why should they waste people's time?
I hope this letter does not affect my son's application in a wrong way, and that it gives you a taste of the atmosphere of this office.
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